Endpoint is not connecting or is disconnected

If your BlueNote Endpoint shows that it is disconnected or trying to connect, follow the steps below to reconnect your BlueNote Endpoint to the System Manager.

1) Verify that the BlueNote System Manager is running

Is your BlueNote client the only one that is disconnected? If all of the BlueNote Endpoints are disconnected, then your System Manager is either not running or it is being blocked by  Firewall or Anti-Malware software.

If all your endpoints are disconnected, the first thing you need to do is to restart the BlueNote System Manager. To do this, locate the computer that is running the BlueNote System Manager. From that computer, verify that the BlueNote System Manager is running. If not, then you will need to start the BlueNote System Manager. If the System Manager is already running then you will need to shut it down and then restart it.

2) Verify that the System Manager is connected to the proper network

To verify that the System Manager is using the correct adapter, from the System Manager click Options > Advanced Network and then select the correct adapter under the Multiple Network Adapters section.

If this does not work then continue to the next step.

3) Reset your BlueNote Endpoints network settings

From the Endpoint that is not connecting, click Menu > Options > Advanced > Network Settings. On the Network Settings window, click the  Default button and then shut down and restart the BlueNote endpoint.

If this did not work, you will need to locate your last known System Manager, then go to Step 4. The location may be identified from your Endpoint under Menu > Options > Advanced > Network Settings.

4) Connect Directly to the BlueNote System Manager

If resetting the network settings did not work, then go to the computer with the BlueNote System Manager. From the System Manager, click on Help then Show Endpoint Configuration Information and then follow the Steps in the text file. You can print this file and take the instructions to the Endpoint. Here's an example of the Endpoint Configuration Information:

If connecting directly to the BlueNote System Manager did not work, then you will need to contact your IT support for help with network configuration, Firewall and Anti-Malware or antivirus exceptions.