Choosing the correct network adapter
The BlueNote Endpoint is designed to locate the BlueNote System Manager automatically without entering any configuration information. Most desktop computers only have one network adapter, however if you are using an All-in-One desktop, Laptop or Tablet, you will have multiple network adapters and need to tell BlueNote the correct adapter to use.
To do this, choose Menu then Options. Select Advanced then Network Settings.
On the Network Adapters tab, you will need to select the network adapter that your computer is using to communicate with your network. Most of the time you will want to select the adapter that has an IP address that begins with 10.x, 192.x or 172.x.
After you have made your selection, Save the change.
If this does not help you will need to verify that you have exceptions in your Firewall and Anti-Malware software.